EDU Research: Workflows & Usability
Panopto
An in-depth look at EDU Usability Issues
TBD...
TBD...
PROBLEM:
SOLUTION:
This is Part 3 of Panopto EDU Research initiative:
What workflows take place during a semester at an EDU org?
Kindle X-Ray is a visual summary of a book. It displays definitions of characters, locations, and terms. It provides readers with a deeper understanding of the content by offering contextual information about characters, terms, and concepts within a book. It is also shows locations where characters, locations, and terms are mentioned. It is especially useful for referencing concepts and ideas within non-fiction books, or for looking up character details in long multi-volume fiction books such as Game of Thrones.
Semester workflow overview
An introduction into activities performed by each role
Semester phases deep-dive
A very close look at what takes place at each phase of the workflow
My role:
SVP of Kindle asked me to explore ways to "X-Ray" a text and display the "bones" of the book - key concepts and ideas visually
I defined the requirements, created and iterated on UX until we reached executive sign-off and alignment with other Kindle teams
Collaborated with PM and Dev to get the feature built and shipped to customers.
Key learnings
What are the essential units that make up an Edu Org?
Usability issues
What are the essential units that make up an Edu Org?
WORKFLOW OVERVIEW
What happens during a semester? What does each role do?
As I started talking with customers, I realized how little we know about them. All interviews were recorded, and at first, I had to listen to each conversation multiple times, to make sure I did not miss key details, because I was completely unfamiliar with topics they were bringing up.
The first step was to make sure we speak the same language. So I created a list of terms and definittions needed to understand the world of EDU
Semester Workflow Phases:
Semester Workflow Phases
Create teaching materials ➜ Semester set up ➜ Supporting workflows ➜ Teaching ➜ Learning ➜ Clean-up
What types of content is created at an EDU?
