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Once initiated, multiple iterations take place in the "run" phase

Project Life Cycle:

Different sets of people work together to move projects forward

People vs. Projects:

Relationship between  schedule, people, projects,  and tasks

The Big Picture:

Different roles within an org want to see different "slices" of data

Project Status:

Each person has multiple tasks to complete

People vs Tasks:

OBSERVATIONS:

  • Project Life Cycle:  Once initiated, multiple iterations take place in the "run" phase

  • People vs. Projects:  Different sets of people work together to move projects forward

  • The Big Picture:  Relationship between  schedule, people, projects,  and tasks

  • Project Status:  Different roles within an org want to see different "slices" of data

  • People vs Tasks:  Each person may have tasks from different projects

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UNDER CONSTRUCTION

Coming soon...

SELECT PROJECTS

An in-depth look at my design approach and methodology

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Kindle X-Ray

Amazon

X-Ray is a visual summary of a Kindle e-book - a list of all characters, locations, and terms, and a map of locations within the book where they are mentioned. I created the original version for the Kindle E-Ink and evolved it over time to all other OX & devices where Kindle App is available.

PROJECT HIGHLIGHTS

An in-depth look at my design approach and methodology

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E-Reader

[PLACEHOLDER TEXT] In a Customer-Centered Design Process, I usually define problems to solve and  desired customer outcomes before starting design work.  However, this project was different because is started as a vision of a new type of functionality rather than a solution to a specific problem, and so these outcomes surfaced and were refined during the design process.

FIRMOGRAPHICS

How can we classify our customers? 

Kindle X-Ray is a visual summary of a book. It displays definitions of characters, locations, and terms. It provides readers with a deeper understanding of the content by offering contextual information about characters, terms, and concepts within a book. It is also shows locations where characters, locations, and terms are mentioned. It is especially 
Kindle X-Ray is a visual summary of a book. It displays definitions of characters, locations, and terms. It provides readers with a deeper understanding of the content by 

2. Terminology

How can we classify our customers?

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ROADMAP & NORTH STAR VISION

Site design of the site has not been updated in years, had multiple usability issues. Codebase was old, making it very difficult to update efficiently. Both front end and back-end Dev teams had very little availability, and I had to work around the dev schedules and sequence the updates according to which devs were available at a given time. Because of these challenges, we released small batches of updates every month, making steady progress towards our long-term design vision, rather than in a single major release.

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UNDER CONSTRUCTION

Coming soon...

SELECT PROJECTS

Frame 109.png

Kindle X-Ray

Amazon

X-Ray is a visual summary of a Kindle e-book - a list of all characters, locations, and terms, and a map of locations within the book where they are mentioned. I created the original version for the Kindle E-Ink and evolved it over time to all other OX & devices where Kindle App is available.

UX Roadmap

Panopto

A long-term initiative to modernize the UX and fix usability issues

Our site looked outdated, causing sales objections, customer complaints, and making it harder to build new features as they had to be designed around limitations of available components.

We needed a redesign our entire site, update our design system, and resolve numerous usability issues. This was a big challenge, but also an excellent opportunity to demonstrate the true value of great design and move the org towards a design-led culture.

My Role:

Created a list of proposed changes to modernize our UX

Collaborated with Engineers, Sales, Stakeholders to prioritize changes

Directed work of design team and worked as an individual contributor

Kindle X-Ray

Amazon Kindle

At-a-glance overview and a visualization of key book concepts

Kindle X-Ray is a visual summary of a book. It displays definitions of characters, locations, and terms. It provides readers with a deeper understanding of the content by offering contextual information about characters, terms, and concepts within a book. It is also shows locations where characters, locations, and terms are mentioned. It is especially useful for referencing concepts and ideas within non-fiction books, or for looking up character details in long multi-volume fiction books such as Game of Thrones.

My Role:

SVP of Kindle asked me to explore ways to "X-Ray" a text and display the "bones" of the book - key concepts and ideas visually

I defined the requirements, created UX and iterated on UX until we reached executive sign-off and alignment with other Kindle teams

Collaborated with PM and Dev to get the feature built and shipped to customers. 

UX Roadmap

Panopto

A long-term initiative to modernize the UX and fix usability issues

My Role:

Existing UX design patterns were outdated, causing sales objections, customer complaints, and making it harder to build new features because they had to be designed around limitations of available design components

We needed a redesign our entire site, update our design system, and resolve numerous usability issues. This was a big challenge, but also an excellent opportunity to demonstrate the true value of great design and move the org towards a design-led culture.

Created a list of proposed changes tto modernize our UX

Collaborated with Engineers, Sales, CA's, and Stakeholders to refine and prioritize proposed changes

Worked as an individual contributor and supervised work of two other designers

PROBLEM:

Outdated visual language and UX patterns cause objections for the sales, are frequently mentioned in customer complaints

A design vision to inspire customers and internal teams, especially Sales

SOLUTION:

SUMMARY

15+ years of experience in Product and UX, solving complex, ambiguous problems, creating beautiful, intuitive experiences, and helping companies grow and evolve in Enterprise, Education, Video, Productivity, E-Commerce, Gov, B2B

Product, UX & UI Design
Manage & Mentor Designers
Create and prioritize UX roadmaps
Develop and evolve Design Systems
Outcomes-Based Design Process
UX & Usability Research

  • Leadership & Organizational Design - working with people from different backgrounds, promoting a growth mindset, mentoring and inspiring team members to deliver exceptional results while fostering an environment of collaboration and inclusivity, creating and evolving Design and Performance processes

  • Excellent Product and UX design skills, with a proven record of building successful products for top companies. In-depth knowledge of Design methods and best practices, Design Systems, and Customer Research

  • Visual storytelling, communication, and presentation skills, connecting with the audience to effectively communicate complex concepts, influence stakeholders, and align teams

Over 15 years ago, I took a leap of faith and switched from Computer Science to UX & Product Design

Discovering my love for UX

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My "superpower" is seeing the future version of a product, deconstructing it into implementable pieces, and creating a path forward - from MVP to Blue Star

Sustainable Innovation

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Kindle X-Ray

Amazon

X-Ray is a visual summary of a Kindle e-book - a list of all characters, locations, and terms, and a map of locations within the book where they are mentioned. I created the original version for the Kindle E-Ink and evolved it over time to all other OX & devices where Kindle App is available.

Panopto

Head of Design | 2020 - Present

What is Panopto?

Panopto is platform that provides organizations with tools for recording, managing, sharing, and searching video content. It is commonly used in academic institutions and corporate settings to create, manage, and distribute video content such as lectures, training sessions, presentations, and webinars.

My Role:

I joined Panopto as Director of UX, and started by owning and UX  for Owned the UX roadmap and led Design and Research for the organization. Collaborated with Stakeholders, Customers, CS, and Engineering to align, prioritize,

PROJECTS

UX Roadmap & Vision

Panopto

Panopto is a video platform that provides organizations with tools for creating and managing video. UX has not been updated in years, resulting in dated look and feel which was causing steady stream of customer complaints. The objective of the redesign was to modernize the platform and resolve some of the usability issues.

Smartsheet

Senior UX Designer I 2015 – 2020

Designed collaboration, productivity, and workflow management tools (no-code app builder, automated actions, project timelines, resource & app management solution). Created integrations for Slack, Adobe, Skype, & JIRA. Organized and conducted usability studies, workshops, design sprints, and collaborated with stakeholders across the org.

Panopto

Amazon

Smartsheet

Art Animated

Microsoft

Phase: Next

EDU IMPROVEMENTS

Site design of the site has not been updated in years, had multiple usability issues. Codebase was old, making it very difficult to update efficiently. Both front end and back-end Dev teams had very little availability, and I had to work around the dev schedules and sequence the updates according to which devs were available at a given time.

Consistency:

Update the look and feel of the site to create modern, clean Library that our customers expect, with minimal changes to functionality and work around the dev team schedule

Make small, "bite-sized" changes to improve our look and feel over time, raising our design bar and communicating our commitment to quality to customers

Usability:

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Phase: Next

BLUE SKY VISION

Site design of the site has not been updated in years, had multiple usability issues. Codebase was old, making it very difficult to update efficiently. Both front end and back-end Dev teams had very little availability, and I had to work around the dev schedules and sequence the updates according to which devs were available at a given time.

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Challenge:

Create an interface that will allow readers to "X-Ray" a book to quickly understand what is inside - to see the bones of the book, and have a visual representation of key concepts

Expand Panopto video capabilities by enabling customers to create Webcasts - .

Solution:

Settings & Admin Tools

These projects are prioritized lower than items in the "Now" phase, dev work will not start until the previous phase is completed, but design explorations can take place, especially if they are relevant to current work

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Challenge:

Create an interface that will allow readers to "X-Ray" a book to quickly understand what is inside - to see the bones of the book, and have a visual representation of key concepts

Expand Panopto video capabilities by enabling customers to create Webcasts - .

Solution:

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Phase: Now

VIDEO LIBRARY REDESIGN

Projects that are currently in progress or will be completed or started in the near future. Exact timing may vary depending on team availability, but the priority should not change

Challenge:

Create an interface that will allow readers to "X-Ray" a book to quickly understand what is inside - to see the bones of the book, and have a visual representation of key concepts

Expand Panopto video capabilities by enabling customers to create Webcasts - .

Solution:

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IMPACT:

  • New Revenue

  • Retention

How much revenue will it generate?

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Which revenue stream will it impact?

IMPROVEMENT TYPE:

  • Pain Point

  • Feature Request

  • Delight